Privacy Policy
Last Updated: October 22, 2026
1. INTRODUCTION
This Privacy Policy explains how Xiamen Yuxian Trading Co., Ltd. , operating under the brand name ESSONIO (“we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit https://essonio.com (the “Website”), purchase our products, contact our customer service team, or otherwise interact with our services.
Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and provide our services.
By using our Website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request your consent before processing your personal information for the relevant purpose.
2. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with our Website and which services you use.
A. Information You Provide Directly
We may collect the following information when you place an order, contact us, or interact with our Website:
Contact information: Name, email address, telephone number, billing address, and shipping address.
Order information: Products purchased, order details, order number, returns, exchanges, and refund history.
Payment information: Payment status, transaction details, billing information, and other information provided through our payment processors. Full payment-card details are generally processed by the applicable payment provider rather than stored directly by us.
Customer service information: Messages, inquiries, feedback, and other information you choose to provide when contacting us.
Account information: Login details and account preferences, if you create an account.
Marketing preferences: Your preferences regarding promotional emails and other marketing communications.
Please do not send passwords, full payment-card numbers, or other unnecessary sensitive information through email or messaging services.
B. Information Collected Automatically
When you visit our Website, we or our service providers may automatically collect certain information, including:
IP address and approximate location derived from your IP address.
Browser type, device type, operating system, and language preferences.
Pages viewed, products viewed, searches, clicks, and browsing activity.
Referring websites and links used to reach our Website.
Dates, times, and duration of visits.
Website performance, diagnostic, and security information.
Cookie identifiers and similar online identifiers.
The information collected depends on your device, browser settings, cookie preferences, and the technologies enabled on our Website.
C. Information from Third Parties
We may receive information from third parties that support our business, including Shopify, payment processors, shipping carriers, analytics providers, advertising partners, and other integrated services.
For example, we may receive payment confirmations, shipping status updates, delivery confirmations, fraud-prevention signals, or campaign performance information.
We handle information received from third parties in accordance with this Privacy Policy and applicable law.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes:
A. Processing and Fulfilling Orders
Process payments and confirm orders.
Prepare, pack, ship, and deliver products.
Send order confirmations, shipping notifications, and tracking updates.
Process returns, exchanges, refunds, and customer service requests.
Communicate about order problems, delivery issues, or product availability.
B. Operating and Improving Our Website
Maintain and operate our Website and online store.
Remember preferences and improve the shopping experience.
Analyze Website traffic and product performance.
Diagnose technical issues and improve functionality.
Develop and improve our products, services, and business operations.
C. Security and Fraud Prevention
Detect, investigate, and prevent fraudulent transactions.
Protect our Website, customers, and business from security threats.
Verify transactions and investigate suspicious activity.
Enforce our Terms of Service and protect our legal rights.
D. Marketing and Advertising
Where permitted by law and consistent with your preferences, we may use personal information to:
Send promotional emails about products, offers, and updates.
Measure the performance of marketing campaigns.
Personalize product recommendations and advertising.
Conduct advertising measurement and audience analysis using third-party tools.
You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email. You may still receive non-promotional messages relating to orders, transactions, or customer service.
Where required by law, we will obtain consent before using non-essential cookies or personal information for certain advertising purposes.
E. Legal and Regulatory Compliance
We may process personal information when necessary to comply with applicable laws, respond to lawful requests, maintain business records, resolve disputes, or establish, exercise, or defend legal claims.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our Website may use cookies, pixels, tags, software development kits, and similar technologies.
These technologies may be provided by Shopify and by third parties whose services are integrated into our Website.
We may use the following categories of technologies:
Essential technologies: Required for functions such as shopping carts, checkout, security, and basic Website operation.
Preference technologies: Used to remember settings and preferences.
Analytics technologies: Used to understand Website traffic, visitor behavior, and performance.
Advertising technologies: Used, where enabled and permitted, to measure advertising effectiveness, personalize advertisements, or support targeted advertising.
Some cookies may be set by third parties when their services are used on our Website.
You may be able to manage cookie preferences through our cookie banner, Website privacy settings, or your browser settings. Blocking certain cookies may affect Website functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to the following categories of recipients when necessary for the purposes described in this Privacy Policy.
A. Shopify
Our Website is hosted by Shopify. Shopify processes certain personal information to provide and support our online store, checkout, security, and related services.
Shopify may also process information in accordance with its own privacy policies and applicable agreements.
B. Payment Processors
We may disclose relevant information to payment providers to authorize and process payments, prevent fraud, and handle refunds or disputes.
C. Shipping and Fulfillment Providers
We may disclose names, shipping addresses, contact details, order information, and other necessary information to warehouses, fulfillment partners, and shipping carriers, including DHL, YunExpress, ePacket, Amazon Logistics (AMZL), UPS, USPS, and FedEx, as applicable to your order.
Orders may be fulfilled from warehouses in the United States or China, depending on inventory availability and fulfillment arrangements.
D. Analytics and Advertising Providers
Where enabled, we may share certain online identifiers, device information, browsing activity, or purchase-related events with analytics and advertising providers to measure performance, improve our services, and support advertising.
Some disclosures for targeted advertising may constitute “sharing” under California privacy law, even if no money is exchanged. Whether this applies depends on the services enabled and how information is used.
E. Professional Advisers and Authorities
We may disclose information to lawyers, accountants, auditors, regulators, law enforcement, courts, or other parties where reasonably necessary to comply with law, protect rights, investigate fraud, or resolve legal claims.
F. Business Transfers
Personal information may be transferred as part of a merger, acquisition, restructuring, financing, or sale of all or part of our business, subject to applicable legal requirements.
G. With Your Direction or Consent
We may disclose personal information for other purposes when you direct us to do so or when you have provided any consent required by law.
We do not disclose personal information to third parties for their independent purposes except as described in this Privacy Policy, as directed or authorized by you, or as otherwise permitted by applicable law.
6. SALE AND SHARING OF PERSONAL INFORMATION
ESSONIO does not sell personal information in exchange for money.
However, if we enable advertising or analytics technologies that disclose personal information to advertising partners for cross-context behavioral advertising, those activities may be considered “sharing” under California privacy law, even if we do not receive money in exchange.
Our actual practices depend on the third-party services enabled on our Website.
If you are entitled to opt out of the sale or sharing of your personal information under applicable law, you may submit a request by contacting us at support@essonio.com.
If applicable law requires an online opt-out link, preference control, or recognition of a browser-based opt-out preference signal such as Global Privacy Control (GPC), we will provide or honor the applicable mechanism as required.
Please also review the cookie and privacy settings available on our Website.
7. YOUR PRIVACY RIGHTS
Depending on your state or country of residence and the laws applicable to our business, you may have certain rights concerning your personal information.
These rights may include:
Right to know or access: Request information about the personal information we collect, use, disclose, or otherwise process about you.
Right to deletion: Request deletion of personal information, subject to applicable legal exceptions.
Right to correction: Request correction of inaccurate personal information.
Right to opt out: Opt out of certain sales, sharing, targeted advertising, or profiling activities where applicable law provides this right.
Right to limit certain uses: Request limitations on certain uses or disclosures of sensitive personal information where applicable.
Right to withdraw consent: Withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
Right to non-discrimination: Exercise applicable privacy rights without unlawful discrimination or retaliation.
These rights are subject to eligibility requirements, exceptions, and limitations under applicable law. Not every right applies in every jurisdiction or to every business.
How to Submit a Privacy Request
To submit a privacy request, email support@essonio.com with the subject line “Privacy Request.”
Please describe the request you wish to make and provide enough information for us to identify the relevant records.
We may request reasonable additional information to verify your identity or authority to act on another person's behalf, as permitted by law. We will use information provided for verification only as permitted by applicable law.
You do not need to create an account solely to submit a privacy request.
We will respond within the timeframe required by applicable law. Where permitted, we may decline or limit a request if a legal exception applies, and we will explain our decision when required.
If an applicable law provides a right to appeal a decision, you may request an appeal by replying to our response or contacting us at the email address above.
8. CALIFORNIA PRIVACY NOTICE
This section applies to California residents to the extent the California Consumer Privacy Act, as amended (CCPA), applies to ESSONIO.
Categories of Personal Information
Depending on how you interact with our Website, we may collect the following categories of personal information:
Identifiers, such as name, email address, telephone number, IP address, and online identifiers.
Customer records, such as billing and shipping addresses and purchase records.
Commercial information, such as products purchased, purchase history, and return information.
Internet or other electronic network activity, such as Website browsing activity and interactions.
Approximate geolocation derived from IP address or other permitted sources.
Inferences drawn from interactions with our Website, where applicable.
Other information you voluntarily provide, such as customer service communications.
We do not intentionally collect sensitive personal information for the purpose of inferring characteristics about consumers. If our practices change, we will update this Privacy Policy as appropriate.
Purposes of Collection and Use
We collect and use personal information for the purposes described in Section 3, including order fulfillment, payment processing, customer service, security, analytics, marketing, and legal compliance.
Categories of Recipients
We may disclose the categories of personal information described above to Shopify, payment processors, shipping and fulfillment providers, analytics and advertising providers, professional advisers, and other recipients described in Section 5.
Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, accounting, tax records, dispute resolution, fraud prevention, and enforcement of agreements.
Retention periods vary depending on the type of information, why it was collected, and applicable legal requirements. We will delete, de-identify, or otherwise dispose of information when it is no longer reasonably necessary, subject to applicable law.
California Privacy Requests
Eligible California residents may exercise applicable rights to know, delete, correct, and opt out of the sale or sharing of personal information, as well as other rights provided by law.
To submit a request, contact support@essonio.com with the subject line “California Privacy Request.”
If we engage in activities that require a separate “Do Not Sell or Share My Personal Information” link or other specific privacy disclosures, we will provide the required notice and opt-out mechanism.
We will not unlawfully discriminate against you for exercising your privacy rights.
9. INTERNATIONAL DATA TRANSFERS
ESSONIO operates an online store serving customers in the United States, and our business operations and service providers may involve the processing of information in multiple countries.
Depending on the circumstances, your personal information may be transferred to, stored in, or accessed from the United States, China, or other countries where our service providers operate.
Privacy laws in these countries may differ from those in your place of residence.
Where required by applicable law, we will use appropriate safeguards or other lawful transfer mechanisms for international transfers of personal information.
10. DATA SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You should use secure devices and networks and avoid sending sensitive information through unsecured communications.
If a personal data breach occurs, we will take steps required by applicable law, including notification where legally required.
11. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Factors affecting retention include the type and sensitivity of the information, the purpose for which it was collected, applicable tax and accounting requirements, the need to resolve disputes, and fraud-prevention obligations.
When information is no longer needed, we will take reasonable steps to delete it, de-identify it, or securely dispose of it, subject to applicable law and technical limitations.
12. CHILDREN'S PRIVACY
Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without the consent required by applicable law.
If you believe a child has provided personal information to us in violation of applicable law, please contact support@essonio.com.
If we learn that we have collected personal information from a child in circumstances that require parental consent and such consent was not obtained, we will take appropriate steps to delete the information or otherwise comply with applicable law.
13. THIRD-PARTY WEBSITES
Our Website may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, security, or content of third-party websites that we do not operate.
When you leave our Website or use a third-party service, we encourage you to review that provider's privacy policy and terms.
14. EMAIL AND MARKETING PREFERENCES
If you receive promotional emails from us, you may unsubscribe by clicking the unsubscribe link in the email or by contacting support@essonio.com.
Unsubscribing from promotional communications will not necessarily stop transactional or service-related communications, such as order confirmations, shipping notifications, refund updates, or responses to your inquiries.
We will process marketing opt-out requests in accordance with applicable law.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, Website features, third-party services, or legal requirements.
When we make changes, we will revise the “Last Updated” date at the top of this page.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.
We encourage you to review this page periodically to stay informed about our privacy practices.
16. CONTACT US
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Brand: ESSONIO
Legal Business Name (English): Xiamen Yuxian Trading Co., Ltd.
Website: https://essonio.com
Privacy Contact Email: support@essonio.com
WhatsApp: +86 130 2487 1431
Business Address: Unit 1406-2, No. 55 Yanxing Road, Jimei District, Xiamen, Fujian, China.
For privacy-related inquiries, please use the email subject line “Privacy Request” so we can direct your inquiry appropriately.