Terms of service
TERMS OF SERVICE
Effective Date: October 22, 2026
1. OVERVIEW
Welcome to ESSONIO. The terms “we,” “us,” and “our” refer to ESSONIO.
ESSONIO operates this online store and website, including all related information, content, features, products, and services, to provide you with a convenient shopping experience (the “Services”).
These Terms of Service (“Terms”), together with any policies referenced in them, govern your access to and use of our website and Services.
Please read these Terms carefully before using our website. By accessing our website, browsing our store, or purchasing any product from us, you agree to be bound by these Terms and our applicable policies.
If you do not agree to these Terms, please do not access or use our Services.
Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and Services.
2. ELIGIBILITY AND USE OF OUR WEBSITE
By using our Services, you represent that you are at least the age of majority in your state or country of residence, or that you have the consent of a parent or legal guardian where required by law.
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must not:
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Use our website for any unlawful, fraudulent, or unauthorized purpose.
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Violate any applicable laws or regulations.
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Interfere with the security, operation, or functionality of our website.
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Attempt to gain unauthorized access to our systems, accounts, or data.
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Upload or transmit malicious code, viruses, or other harmful material.
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Copy, reproduce, distribute, or exploit our website content or products for commercial purposes without our written permission.
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Provide false, misleading, or fraudulent information when placing an order.
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We reserve the right to restrict or terminate access to our Services if we reasonably believe you have violated these Terms, subject to applicable law.
3. PRIVACY POLICY
Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.
Please review our Privacy Policy here:
[INSERT PRIVACY POLICY URL]
By using our Services, you acknowledge that you have had the opportunity to review our Privacy Policy.
4. ACCOUNTS AND ACCOUNT INFORMATION
You may be required to provide certain information to access particular features or complete a purchase.
You agree to provide accurate, current, and complete information and to update it when necessary.
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account, to the extent permitted by applicable law.
Please notify us promptly if you suspect unauthorized access to your account.
We reserve the right to suspend or terminate accounts that violate these Terms, are involved in suspected fraud, or create security risks, subject to applicable law.
5. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to display our products, descriptions, specifications, colors, and images as accurately as possible.
However, the appearance of a product may vary depending on your device, screen settings, lighting, or other factors. We cannot guarantee that the display on your screen will exactly match the physical product.
Product descriptions, specifications, images, and availability may be updated from time to time.
We reserve the right, subject to applicable law, to modify product information, discontinue products, or limit the quantity of products available for purchase.
Any product information provided on our website is for general informational purposes and does not replace instructions, warnings, or safety information supplied with the product.
6. ORDERS, ACCEPTANCE, AND AVAILABILITY
When you place an order, you are submitting an offer to purchase the selected products under these Terms.
After receiving your order, we may send an order confirmation email. An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been accepted or shipped.
We reserve the right to decline, limit, or cancel an order where permitted by law, including in cases involving suspected fraud, payment authorization issues, pricing or listing errors, inventory shortages, or shipping restrictions.
If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method, subject to applicable law and payment-provider procedures.
If a product becomes unavailable after you place an order, we will contact you where reasonably practicable and provide any refund or other remedy required by applicable law.
You are responsible for ensuring that your shipping address, email address, and other order details are accurate. Please contact us promptly if you discover an error.
7. PRICES, TAXES, AND PAYMENT
Product prices and promotions may change without notice. The price applicable to your order will generally be the price displayed at checkout when you submit the order, subject to applicable law and correction of genuine errors.
Prices, shipping charges, taxes, and other applicable fees will be displayed or calculated during checkout as applicable.
You are responsible for reviewing the final order total before completing your purchase.
Applicable sales taxes and other required charges may be collected based on your delivery address and applicable law.
If a product or order is listed at an incorrect price due to an error, we reserve the right to take appropriate action as permitted by law. If your order is canceled because of a pricing error after payment has been collected, we will refund the amount paid for the canceled order.
We accept the payment methods made available at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges for your order.
Payment processing may be handled by third-party payment providers and is subject to their applicable terms and policies.
8. ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, please contact us as soon as possible at support@essonio.com.
We will make reasonable efforts to accommodate requests received before an order has been processed or shipped, but changes and cancellations cannot be guaranteed.
Once an order has been shipped, we may be unable to cancel or change it. In that case, you may need to follow our Return and Refund Policy.
Nothing in this section limits any cancellation, refund, or other rights that you may have under applicable law.
9. SHIPPING AND DELIVERY
Shipping Carriers
Depending on the destination, shipping method, and availability, we may ship orders using the following carriers or delivery services:
DHL
YunExpress
ePacket
Amazon Logistics (AMZL)
UPS
USPS
FedEx
The carrier used for a particular order may vary.
Estimated Delivery Time
Orders are generally delivered within 5–10 business days after the package has been shipped.
The delivery estimate begins when the package is dispatched to the carrier, not when the order is placed. Order processing time is separate and is not included in this 5–10 business-day estimate.
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, customs clearance, weather conditions, holidays, and other circumstances.
Shipping Fees and Tracking
Any applicable shipping fees will be displayed during checkout.
Tracking information will be provided when available. Tracking updates may take time to appear after a package has been dispatched.
International Shipments
Orders may be fulfilled from warehouses in the United States or China, depending on inventory availability and fulfillment arrangements.
For international shipments, customs duties, import taxes, or other charges may apply depending on the destination and applicable law. Responsibility for these charges will be handled in accordance with applicable law and the information provided during the purchasing process.
Delayed, Lost, or Damaged Packages
If your package is significantly delayed, appears to be lost, or arrives damaged, please contact us at support@essonio.com. We will review the situation and assist you with the next steps.
We will comply with applicable laws regarding shipping delays, order cancellations, refunds, and other required remedies. Nothing in this section excludes or limits any rights you may have under applicable consumer protection laws.
10. RETURNS AND REFUNDS
Our returns, exchanges, and refund procedures are described in our Return and Refund Policy.
Please review the policy here:
[https://essonio.com/policies/refund-policy]
Please contact us at support@essonio.com if you have questions about returning a product or requesting a refund.
Return eligibility, deadlines, procedures, and any applicable costs will be governed by our published Return and Refund Policy and applicable law.
Nothing in our policy or these Terms is intended to waive or restrict any non-waivable rights you may have under applicable law.
11. INTELLECTUAL PROPERTY
All content made available through our website, including text, product descriptions, photographs, graphics, logos, designs, page layouts, and other materials, is owned by or licensed to ESSONIO or the applicable rights holder and is protected by intellectual property laws.
You may access and use website content for personal, non-commercial shopping purposes.
Except as permitted by law or with our prior written permission, you must not reproduce, distribute, modify, publish, sell, or commercially exploit our website content.
The ESSONIO name, brand elements, and related materials may not be used in a manner that implies an affiliation with or endorsement by us without our prior written permission.
Nothing in these Terms transfers ownership of any intellectual property to you.
12. REVIEWS AND USER SUBMISSIONS
If you submit reviews, comments, suggestions, photographs, or other content to us, you represent that you have the rights necessary to submit that content and that your submission does not violate any applicable law or third-party rights.
You must not submit content that is unlawful, deceptive, defamatory, abusive, infringing, or otherwise inappropriate.
Subject to applicable law and our Privacy Policy, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute content you voluntarily submit for purposes related to operating, promoting, and improving our Services.
This license does not transfer ownership of your content to us.
We may remove or decline to publish submissions that violate these Terms or applicable law.
13. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or use third-party services, including payment processors, shipping providers, analytics services, and Shopify features.
We do not control all third-party websites or services and are not responsible for their independent content, policies, or practices.
Your use of third-party services may be subject to additional terms and privacy policies imposed by those providers.
You should review the relevant third-party terms before using their services.
Nothing in this section excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
14. DISCLAIMER OF WARRANTIES
To the extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis.
We make reasonable efforts to maintain accurate product information and reliable website operations, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Except as expressly stated by us or required by applicable law, we disclaim warranties to the extent legally permitted, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
This section does not affect any express product warranties we provide or any warranties, guarantees, or consumer rights that cannot lawfully be excluded or limited.
15. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, ESSONIO and its relevant service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or Services.
To the extent permitted by applicable law, this limitation may include losses arising from loss of profits, revenue, data, business opportunities, or anticipated savings.
Nothing in these Terms excludes or limits liability for matters that cannot lawfully be excluded or limited, including liability where such exclusion or limitation is prohibited by applicable law.
Where liability may lawfully be limited, the limitation will apply only to the extent permitted by the law applicable to the claim.
16. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless ESSONIO and its relevant service providers from third-party claims, liabilities, damages, and reasonable costs arising directly from your unlawful use of our Services or your material violation of these Terms.
This obligation does not apply to the extent a claim results from our own conduct, negligence, breach of law, or other circumstances for which you cannot lawfully be held responsible.
We will not seek indemnification from you in a manner that is prohibited by applicable law.
17. TERMINATION
We may suspend or terminate your access to all or part of our Services where permitted by law, including when we reasonably believe that you have violated these Terms or engaged in fraudulent or harmful activity.
Termination does not affect rights or obligations that accrued before termination, nor does it remove any consumer rights that survive under applicable law.
Sections that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, and applicable dispute-related provisions, will survive to the extent permitted by law.
18. GOVERNING LAW AND CONSUMER RIGHTS
These Terms and any disputes arising from your use of our Services will be governed by the laws applicable to the relevant transaction, subject to applicable conflict-of-law rules and mandatory consumer protection laws.
Nothing in these Terms is intended to deprive consumers of mandatory protections provided by the laws that apply to them.
Before publication, ESSONIO should confirm the appropriate governing law and dispute-resolution provisions based on its legal business entity, business operations, and target markets.
19. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our business, Services, legal requirements, or operational practices.
When we make changes, we will update the “Effective Date” at the beginning of these Terms.
The revised Terms will apply from the date they become effective, subject to applicable law. Where legally required, we will provide notice or obtain consent before implementing material changes.
Your continued use of our Services after revised Terms take effect constitutes acceptance of the revised Terms only to the extent permitted by applicable law.
20. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed to the extent necessary.
The remaining provisions will continue in effect to the extent they remain valid and enforceable.
21. ENTIRE AGREEMENT
These Terms, together with the policies and notices referenced in them, constitute the agreement governing your use of our Services, subject to any separate written agreement that applies to a particular transaction.
If any provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.
Our failure to enforce a provision does not constitute a waiver of that provision unless required by law or expressly agreed in writing.
22. CONTACT INFORMATION
If you have any questions about these Terms, please contact us using the information below.
Brand: ESSONIO
Website: https://essonio.com
Email: support@essonio.com
WhatsApp: +86 130 2487 1431
Customer Service Hours: Monday–Friday, 9:00 AM–4:00 PM (please confirm and specify the applicable time zone).
Business Name: Xiamen Yuxian Trading Co., Ltd.
English Business Name: Xiamen Yuxian Trading Co., Ltd. (confirm the official English name, if any, before publication).
Business Address: Unit 1406-2, No. 55 Yanxing Road, Jimei District, Xiamen, Fujian, China (confirm the official registered address and English formatting before publication).
For order-related questions, please include your order number when contacting us. Please do not send payment-card details or passwords by email or WhatsApp.